Shipping & Returns
30 Day Money Back Guarantee
TempAlert goes to great lengths to earn and keep your trust. We'll do everything we can to ensure you are satisfied with your TempAlert products and services. In fact, some of the best stories from our customers stem from a TempAlert employee going above and beyond the call of duty. The way we see it: you receive exceptional service and we earn another legendary story to tell - everybody wins. Our business depends on it!
TempAlert hardware products include an unconditional thirty (30) day money back guarantee (minus shipping fees). Simply contact us to obtain an RMA number for your return or to cancel your order. An RMA number is required in order to receive a full refund (less shipping and handling). Returns sent without an RMA number will be subject to a 15% re-stocking fee. Once we receive your return, we will verify that the return criteria has been met and then issue you a refund using the same manner in which you purchased. After 30 days of owning a hardware product or consuming a free trial, TempAlert is unable to issue a refund.
Orders received before 2p EST using overnight or second day air service ship the same day (if you miss the cut-off, please contact us). Orders shipping USPS or Ground (within the USA) will ship to meet the 4-7 business day delivery timeframe. Orders requiring NIST certification may take up to 2 weeks to process (rush service is available). Most orders ship out of our warehouse centrally located in South Dakota, USA. All credit card orders above $99 and shipping within the United States are eligible for free shipping. Free shipping is delivered by USPS for USB & WiFi Edition product orders and UPS for Cellular Edition product orders. Please check the individual product pages for the current shipping lead time. If you require your order by a certain date, please contact us so we can help you pick the best option.